Privacy
Last updated 14 November 2026
Remy sends you London rental listings that fit your search, on WhatsApp. This page says what we collect to do that, why, who else handles it, how long we keep it, and what you can ask us to do with it.
Who we are
Remy is run by Andreu Paddack, who is responsible for your data (the "controller" under UK data protection law). You can reach us about anything on this page at heyremy@agentmail.to, or by writing to Remy on WhatsApp.
What we collect
- Your WhatsApp number and profile name, when you message us.
- Your search: the areas, budget, bedrooms, move date and must-haves you tell us, and any Rightmove search link you paste.
- Your messages to Remy and your replies to the flats we send, such as "interested" or "too small", which we use to adjust your search.
- When you agreed to receive alerts, and when you asked to pause or stop.
- Which advert brought you to us, from the first message you send.
- Whether you are on the free week or paying. Payments are taken by Stripe; we never see or store your card details.
- Viewing requests: if you ask us to view a flat for you, the listing and the times that suit you.
We do not ask for your documents, income, references or anything about your health, beliefs or background. Please don't send them.
This website sets no cookies and runs no analytics or tracking.
What we use it for, and why we may
| Use | Lawful basis |
|---|---|
| Matching new listings to your search and sending them to you | To provide the service you asked for (contract), and your consent to receive messages on WhatsApp |
| Taking payment and knowing whether you are on the free week or paying | Contract |
| Learning from your replies to improve your matches | Contract |
| Counting how well Remy works (for example, how quickly alerts arrive and how many people find a flat) | Our legitimate interest in running and improving the service |
| Keeping payment records | Legal obligation (tax law) |
We do not sell your data, share it with letting agents or landlords, or use it for advertising. Remy only contacts an agent on your behalf if you ask it to.
Automated matching
Remy uses an AI model to read your messages, listing descriptions and floor plans, and decides automatically which flats to send you. This only decides what appears in your alerts. It has no legal or similarly significant effect on you, and you can always tell Remy a flat was wrong for you.
Who else handles your data
These companies process data for us, only to run Remy:
| Company | What for |
|---|---|
| Meta (WhatsApp Business Platform) | Carrying messages between you and Remy |
| Anthropic | The AI model that reads your messages, listings and floor plans |
| Stripe | Payments |
| DigitalOcean | The servers Remy runs on, in London |
| Vercel | Hosting this website |
Some of these companies are based in the United States. Where your data leaves the UK, it is protected by the UK's approved safeguards: the UK–US Data Bridge or the UK International Data Transfer Agreement.
How long we keep it
- Your search, messages and replies: while you use Remy. When you send STOP, or after 12 months with no message from you, we delete them within 30 days.
- Payment records: six years, as tax law requires.
- Counts and statistics that no longer identify you may be kept.
Your rights
You can ask us for a copy of your data, to correct it, to delete it, or to stop using it, and you can withdraw your consent to messages at any time by sending STOP. Email heyremy@agentmail.to and we will reply within a month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.
Listings
The flats Remy sends come from public rental listings. They include the letting agent's business name and phone number as published in the listing.
Changes
If this page changes, the date at the top changes too. If a change affects how we use data you have already given us, we will tell you on WhatsApp first.